Shipping policy
At House of Pods, we prioritise ensuring your shopping experience is exceptional, right from the moment you place your order to when it arrives at your doorstep. That's why we exclusively offer Tracked 24hr Shipping, guaranteeing that orders placed before 3pm (Monday to Friday) are delivered to you the very next day.
On this page, you'll discover comprehensive information about our delivery services, including expected delivery times, pricing, and any special promotions. We are committed to managing every order with the highest level of precision and care, ensuring a seamless and enjoyable experience for you.
Our mission is to offer you competitive pricing for reliable and timely shipping solutions. Moreover, our dedicated team is always on standby to support you with any questions or specific delivery requests you might have.
Thank you for choosing House of Pods as your partner in your journey towards a smoke-free life. We are thrilled to support you every step of the way!
Royal Mail Tracked 24
Estimated Delivery Time: Next Working Day
Tracked to delivery point
Same day dispatch Monday to Friday orders placed on or before 3pm. (Excluding Bank holidays)
Deliveries are made weekdays and on Saturday.
Free on orders above £15*
Tracking Your Parcel
Please be aware that tracking details might not be updated until the evening, once your order has reached the couriers depot.
Please use your tracking number on your dispatch email and visit the Royal Mail Parcel tracking website through the following link:
Royal Mail - Track and Trace
Delivery Coverage Across the UK
We're delighted to offer delivery to the majority of the UK, although some destinations might require a bit more patience. For our friends in the Scottish Highlands or other remote Scottish locales, please allow an additional day for your delivery to arrive. We strive to reach every corner, ensuring everyone has access to our products.
Handling Your Delivery
Should you be away when we attempt delivery, there's no need to worry. For items that don't require a signature, we've designed most of our packages to fit through standard letterboxes, or they can be left in a secure outdoor post box.
In instances where a signature is necessary and you're not available, rest assured, your parcel will be safely taken to your local post office. There, you can easily arrange for a redelivery at your convenience.
Order Modifications and Dispatch
We understand that sometimes changes are needed. However, once an order has been dispatched, we're unable to alter its details. But don't fret—if upon receiving your order, you find any items unsuitable, we welcome you to return them for an exchange. Please refer to our returns policy for more information.
Discreet Packaging Promise
Privacy and discretion are paramount at House of Pods. That's why all orders are dispatched in plain, unmarked packaging—be it jiffy bags or padded mailing envelopes. We ensure your purchase arrives securely and discreetly, offering peace of mind with every order.
International Shipping at House of Pods
At House of Pods, our mission is to make our premium products accessible to as many customers around the globe as possible. We are proud to offer extensive international shipping options, encompassing a wide range of destinations. Our delivery network spans the majority of European countries, as well as Canada, Australia, and select countries in the Middle East.
We continuously strive to expand our reach, ensuring that our customers, no matter where they are, can enjoy the Nicopods experience. Your satisfaction and convenience are our top priorities, and we're committed to bringing our products to your doorstep, wherever that may be.
Festive Period Delivery
Orders placed between 18th of December and 8th of January may experience delivery disruption over the festive and new year period. Orders placed before or by the 17th of December are less likely to experience delays.
Late/Missing Parcels
If you haven't received your order within this timeframe, please first check the Royal Mail Track and Trace portal using the tracking number in your dispatch confirmation email. If you have further issues, please kindly contact us at info@houseofpods.co.uk providing your full name and order number. We appreciate your patience and understanding.
In the event of lost parcels, we can file a claim with the courier. Please note that this process may take up to 30 days for domestic shipments. Once this period has elapsed, we will be able to either refund or re-send the missing order.
We understand that waiting for the investigation to be completed by the courier may be inconvenient, but it is necessary to ensure that the item does not arrive after a refund has been issued. We appreciate your understanding and patience in this matter.
Please note: orders received after 3pm may be processed on the next working day.
We will always endeavour to despatch your order as soon as possible, however despatch date and time may vary depending on the destination country and courier service used. If you have a query regarding the status of your order, please email us at info@houseofpods.co.uk.
Undelivered Orders
If your order is returned to us for any reason, we will promptly get in touch with you. Typically, we will issue a full refund for the order, excluding any shipping costs.
In the event that your order is returned to us multiple times as undelivered, the refund will be processed, deducting all handling fees and shipping costs incurred. Please note that we reserve the right to apply our handling fees for undelivered orders.